Refund policy

If you have a payment or credit-allocation problem, contact support from the purchasing account with the order number and a description. We review payment and usage records and correct confirmed errors.

When generation fails without a successful audio file, the reserved credits are returned automatically. If your balance is not restored after the job finishes, open a support ticket with the job ID.

Cancelling a subscription stops the next renewal. Access for the current period follows the subscription status shown in your account. Cancellation alone does not automatically refund an earlier payment.

Refund requests are reviewed against service usage, purchase terms and applicable law, including mandatory consumer rights. Approved refunds are sent through the original payment method where possible; processing time depends on the bank and payment method. Never send card details through support.